Wah Lau....

I just gonna complain!!!! I'd been being very suay in office recently, either kio sai or kanna backstabed. Then nvm, I thought the bad luck ends in office.. And then i met with

11 Oct -

I called M1 customer service line in attempt to change my dad's service plan. Conversation went like this:

Me: "Hi, i'd like to make a change of service plan for my father

Operator: ok. May i have your father's details pls?

Me (gave full name and NRIC): I'd like to change to your DIY plan

Operator: Sorry mdm, there wasnt a DIY plan

Me: Yes, you have. It's stated in your website...

Operator: Sorry mdm, i couldnt find it here

Me: You go to your website, go to the service plan site then you stroll down, can see a DIY plan??

Operator: ok mdm, i saw it now! I'll change to DIY plan.

Me (-_-ll): ok. Then can i add on 200 mins of talktime? (btw, DIY plan meaning you can customised your plan and add talktime to the plan)

Operator: erm.. Mdm, i'm afraid you cant add...

Me (-_-lllll): Yes you can. Same website, you stroll down further? Can see?? add 100 mins pay $10.70??

Operator: oh. ya ya!! ok. I'll add for you now. So mdm, can i just confirm with you that your father's plan will be changed to DIY plan with additional 200 mins of talktime?

Me: Yes pls.Thank you.

End of call.... 3 mins later, to my horror, i received a sms saying my plan had been successfully changed to DIY with additional 200mins from tomorrow onwards.

Quickly, i called M1 customer service line again and now, it's another operator picked up the call. So i explained my story and told him that i think the lady must have changed for the wrong person.

Operator B: Sorry mdm, sorry mdm. Am very sorry. Now, can i confirm your dad's particulars with you again?

Me (*sigh): ok. (gave NRIC and full name) So, my original plan will be changed back?

Operator B: Very sorry mdm. I'm afraid my colleague had already did the change for you and i cannot reverse it. I can only change back your plan tomorrow. Which means, your plan will be changed to DIY plan for 1 day tomorrow and will change it back to SunSaver plan the day after.


Me (wth!!): This is your customer service's mistake and it's caused me many inconvenienced and now you're saying my plan will be changed to DIY plan for 1 day?
(*Explanation: My SunSaver plan allows me to call 3 M1 no. for free. And since i call zj daily, it's very impt for me to call him for free...)

Operator B: Very sorry mdm. I really cannot reverse the change. The earliest i could help you change is tomorrow. So, you'll still have to take 1 day of DIY plan.

Me (unbelievable, gave up): ok. nvm then. So, pls help to change my dad's plan

Operator B: ok mdm, i'll need to talk to your father to confirm the change of plan for him. May i know if your father is with you now?

Me: No. He's not with me now. I cannot confirm for him?

Operator B: Nope mdm, because this plan is under your father's name. So i need to speak to him.

Me: ok then. I'll get him to call you later.

Operator B: Thanks mdm. So how do i address you? Mrs See?

Me (*_*lll): Mr See is my father, call me Ms See. Thank you.

OperatorB: oh! sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry....

I thought this whole change hp plan drama is over.. Nvm.. it continues today when i received my bill. For the first time, my bill shot up to >$90. Usually my plan is $30+ one ok... S i quickly call the M1 line again... and explained my story all over again and asked if they'd made a mistake in the billing..

Operator C: I'm really very very very sorry mdm. I think the previous operator forgot to activate back your 3 M1 no for you after changing back your plan. I'm really sorry mdm...

Me (omg.. how can this be happening???): So, can i tell you my 3 numbers now?

Operator C: yes mdm... (then get the no from me, check check check...)

Operator C: Mdm, i'd checked your phone calls for the month of Nov. Your total discount for the 3 M1 no should be $xxx and now your bill reflects a discount of $xxx for you. So i'll credit $50 (the balance) to your account now. I'll also activate your 3 free M1 no now. Upon activation you'll receive an sms confirming the 3 M1 numbers.

Me (sigh sigh sigh...): ok.. Thanks..

Wait wait wait... 30 mins liao... Still havent receive any sms... Call M1 AGAIN. Explain story AGAIN.

Operator D: ok mdm. I'd checked. Your 3 M1 no. had been activated. But you didnt receive any sms notification?

Me: no.

Operator D: ok. I'm sorry mdm. I think the notification failed to sent you. But your 3 M1 no had been activated.

Me: ok.. Thanks..

I hope this is the end of it. !@#$%^&*()